1.How Do I Pay For My Order ?
We accept paypal as our secure payment method.
2. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
3. Can I cancel or change my order?
If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
1. How much does shipping cost?
You can enjoy free shipping on orders.
2. Does roaschicken ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We’re sorry and will keep working on this.
3. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
Express Shipping Time: 3-5 business days
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
4. How can I track my order?
Please note that the tracking info is sent to the email that is provided to us and before the courier comes and does their pick ups from our warehouse. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available. .Please contact us if you haven’t received a tracking number within 3-5 business days since the order was placed.
5. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at [email protected] We’ll either resent a new one to you or give you a full refund.